October 4, 2017

Healthcare Companies Should Design Patient Experiences Like Customer Experiences

Forbes and Yohn hit many of the critical tenants of optimizing customer engagement – start with the member, not the provider or payor, as the table stakes have risen and the […]
September 22, 2017

Why Companies Must Align Innovation Strategy with Business Strategy

Pursuing innovation has intensified greatly in recent years across multiple industries, including health care, especially as promising digital solutions have proliferated.  Unfortunately, as pointed out by Tendayi Viki in this […]